What if an order comes through without a signature?

It shows under Unsigned orders in Signatures so you can follow up, and you can email that customer the waiver from Requests. This can happen when a customer's browser blocks esigned, since esigned never stops a sale it can't check.

esigned asks for a signature at the moments you choose. If something on the customer's side stops it from loading, like a strict ad blocker, esigned lets the order through rather than leaving the customer stuck and your sale lost.

For anything you must have signed before you hand over gear or start an activity, check Unsigned orders before the booking. POS shows each order's waiver status at the counter too.

Updated October 16, 2026