Why aren't customers being asked to sign?

Usually one of three things: esigned Forms is switched off in your theme, the document isn't linked to the product being bought, or the document isn't active. Check each in that order. If all three look right, email us with your store address and we'll look.

Check these in order

1. The theme embed. In esigned, open Settings, then Storefront. If it says Off in your theme, follow How do I turn on esigned in my theme?
2. The products. Open the document in Documents and look at Collection channels. If it says Add products, no product needs the waiver yet.
3. Active. In the same document, the Lifecycle section shows whether it is active. A new version starts inactive until you turn it on.
4. Already signed. A logged-in customer who signed before isn't asked again while their signature is valid. Test in a private browser window to see what a new customer sees.

If your store uses a booking or rental app with its own button, see My booking button skips the waiver. What can I do?

Updated October 16, 2026